{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a4571490e55e062ad27f284","type":"ai_agent","name":"Brainfish","slug":"brainfish","provider":"brainfishai.com","canonicalUrl":"https://agenova.io/agents/brainfish","updatedAt":"2026-09-07T00:22:56.675Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":null,"status":"active"},"summary":"Brainfish is recorded as a customer operations product from brainfishai.com. Accepted official evidence describes its work this way: Brainfish ingests Zendesk articles, macros, forms, and historical tickets, then structures them into answerable knowledge that can power chat, email, and in-product help.","identity":{"state":"unverified","lastVerifiedAt":"2026-08-30"},"facts":[{"field":"pricing","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-08-30","validUntil":"2026-09-29T00:00:00.000Z","assertionState":"unknown","scope":"documented pricing model and plan conditions","normalizedValue":null,"sources":[]},{"field":"capabilities","value":"CONDITIONAL — official source field-level review: Brainfish ingests Zendesk articles, macros, forms, and historical tickets, then structures them into answerable knowledge that can power chat, email, and in-product help.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:23:07.366Z","validUntil":"2027-02-27T22:23:07.587Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Brainfish ingests Zendesk articles, macros, forms, and historical tickets, then structures them into answerable knowledge that can power chat, email, and in-product help.","sources":[{"id":"phase3-src-03c1e252851215fe0173359e7d01d92f","title":"Brainfish official capabilities source","publisher":"Brainfish","url":"https://www.brainfishai.com/integrations/zendesk"}]},{"field":"deployment","value":"CONDITIONAL — official source field-level review: Agent placement: Place Brainfish agents in Zendesk widgets, help center, or admin consoles where agents and users ask questions.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:23:07.366Z","validUntil":"2027-02-27T22:23:08.052Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Agent placement: Place Brainfish agents in Zendesk widgets, help center, or admin consoles where agents and users ask questions.","sources":[{"id":"phase3-src-03c1e252851215fe0173359e7d01d92f","title":"Brainfish official capabilities source","publisher":"Brainfish","url":"https://www.brainfishai.com/integrations/zendesk"}]},{"field":"enterpriseControls","value":"CONDITIONAL — official source field-level review: Use role-based access and least-privilege permissions so admins, agents, and bots only see relevant Zendesk objects.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:23:07.366Z","validUntil":"2027-02-27T22:23:08.539Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Use role-based access and least-privilege permissions so admins, agents, and bots only see relevant Zendesk objects.","sources":[{"id":"phase3-src-03c1e252851215fe0173359e7d01d92f","title":"Brainfish official capabilities source","publisher":"Brainfish","url":"https://www.brainfishai.com/integrations/zendesk"}]},{"field":"privacyDataPolicy","value":"CONDITIONAL — official source field-level review: This Privacy Policy describes the types of Personal Data (as defined below) we collect, the purposes for which we collect and use it, who we may share it with, and the measures we take to protect it.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:24:22.425Z","validUntil":"2027-02-27T22:24:33.980Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"This Privacy Policy describes the types of Personal Data (as defined below) we collect, the purposes for which we collect and use it, who we may share it with, and the measures we take to protect it.","sources":[{"id":"phase3-src-5d95bc555feeb77fe0e84390b63a23e7","title":"Brainfish official privacyDataPolicy source","publisher":"Brainfish","url":"https://www.brainfishai.com/privacy-policy"}]},{"field":"integrations","value":"CONDITIONAL — official source field-level review: Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:23:07.366Z","validUntil":"2027-02-27T22:23:09.502Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging.","sources":[{"id":"phase3-src-03c1e252851215fe0173359e7d01d92f","title":"Brainfish official capabilities source","publisher":"Brainfish","url":"https://www.brainfishai.com/integrations/zendesk"}]},{"field":"regionalAvailability","value":"CONDITIONAL — official source field-level review: Built in Sydney. Deployed globally.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-08-31T22:24:22.425Z","validUntil":"2027-02-27T22:24:46.201Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Built in Sydney. Deployed globally.","sources":[{"id":"phase3-src-5d95bc555feeb77fe0e84390b63a23e7","title":"Brainfish official privacyDataPolicy source","publisher":"Brainfish","url":"https://www.brainfishai.com/privacy-policy"}]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-08-30","validUntil":"2026-09-29T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":6,"sourceBacked":6,"executionVerified":0,"unverified":2,"total":8,"coverage":0.75},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}