{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agt_gladly_sidekick","type":"ai_agent","name":"Gladly Sidekick","slug":"gladly-sidekick","provider":"Gladly","canonicalUrl":"https://agenova.io/agents/gladly-sidekick","updatedAt":"2026-09-07T00:25:07.780Z","category":{"name":"Workflow automation","slug":"workflow"},"purposeCategory":{"slug":"business-operations","name":"Business Operations","version":"ade-1a.v1"},"status":"active"},"summary":"Gladly Sidekick is recorded as a workflow automation product from Gladly. Accepted official evidence describes its work this way: Guides let your team configure Gladly using plain language and your existing knowledge resources.","identity":{"state":"unverified","lastVerifiedAt":"2026-08-29"},"facts":[{"field":"pricing","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-08-29","validUntil":"2026-09-28T00:00:00.000Z","assertionState":"unknown","scope":"documented pricing model and plan conditions","normalizedValue":null,"sources":[]},{"field":"capabilities","value":"CONDITIONAL — official source field-level review: Guides let your team configure Gladly using plain language and your existing knowledge resources.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T04:59:19.246Z","validUntil":"2027-02-28T04:59:19.460Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Guides let your team configure Gladly using plain language and your existing knowledge resources.","sources":[{"id":"phase3-src-b54810ed5ae9464c7a1030626b574b57","title":"Gladly Sidekick official capabilities source","publisher":"Gladly Sidekick","url":"https://www.gladly.ai/product/ai-deployment-optimization/"}]},{"field":"deployment","value":"CONDITIONAL — official source field-level review: Build your workflows once and deploy them across voice, chat, email, SMS, and social.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T04:59:19.246Z","validUntil":"2027-02-28T04:59:19.909Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Build your workflows once and deploy them across voice, chat, email, SMS, and social.","sources":[{"id":"phase3-src-b54810ed5ae9464c7a1030626b574b57","title":"Gladly Sidekick official capabilities source","publisher":"Gladly Sidekick","url":"https://www.gladly.ai/product/ai-deployment-optimization/"}]},{"field":"enterpriseControls","value":"CONDITIONAL — official source field-level review: be protected through the use of access control systems that uniquely identify each individual requiring access, grant access only to authorized individuals and based on the principle of least privileges","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:01:08.554Z","validUntil":"2027-02-28T05:01:08.798Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"be protected through the use of access control systems that uniquely identify each individual requiring access, grant access only to authorized individuals and based on the principle of least privileges","sources":[{"id":"phase3-src-ed4ba2f210ce889b825e18925c86bb50","title":"Gladly Sidekick official enterpriseControls source","publisher":"Gladly Sidekick","url":"https://www.gladly.ai/security-agreement/"}]},{"field":"privacyDataPolicy","value":"CONDITIONAL — official source field-level review: In the unlikely event that applicable law requires Gladly to process Customer Data other than pursuant to Customer’s instructions, Gladly will notify Customer (unless prohibited from so doing by applicable law);","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:01:08.554Z","validUntil":"2027-02-28T05:01:09.266Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"In the unlikely event that applicable law requires Gladly to process Customer Data other than pursuant to Customer’s instructions, Gladly will notify Customer (unless prohibited from so doing by applicable law);","sources":[{"id":"phase3-src-ed4ba2f210ce889b825e18925c86bb50","title":"Gladly Sidekick official enterpriseControls source","publisher":"Gladly Sidekick","url":"https://www.gladly.ai/security-agreement/"}]},{"field":"integrations","value":"CONDITIONAL — official source field-level review: Connect Gladly to your systems of record, so it can go beyond answering questions to take real actions like issuing refunds, checking order status, or updating customer information.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T04:59:19.246Z","validUntil":"2027-02-28T04:59:20.366Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Connect Gladly to your systems of record, so it can go beyond answering questions to take real actions like issuing refunds, checking order status, or updating customer information.","sources":[{"id":"phase3-src-b54810ed5ae9464c7a1030626b574b57","title":"Gladly Sidekick official capabilities source","publisher":"Gladly Sidekick","url":"https://www.gladly.ai/product/ai-deployment-optimization/"}]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-08-29","validUntil":"2026-09-28T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-08-29","validUntil":"2026-09-28T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":5,"sourceBacked":5,"executionVerified":0,"unverified":3,"total":8,"coverage":0.625},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}