{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a3b3845b270031c02ce26d7","type":"ai_agent","name":"Help Scout","slug":"help-scout","provider":"helpscout.com","canonicalUrl":"https://agenova.io/agents/help-scout","updatedAt":"2026-09-07T00:22:42.416Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":{"slug":"customer-support","name":"Customer Support","version":"ade-1a.v1"},"status":"active"},"summary":"Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.","identity":{"state":"unverified","lastVerifiedAt":"2026-06-28"},"facts":[{"field":"pricing","value":"CONDITIONAL — official source field-level review: Standard $ 25 per user/mo","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:58:27.875Z","validUntil":"2027-02-28T05:58:28.097Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Standard $ 25 per user/mo","sources":[{"id":"phase3-src-8763543f8b52a985f97f5b061eee0f84","title":"Help Scout official pricing source","publisher":"Help Scout","url":"https://www.helpscout.com/pricing/"}]},{"field":"capabilities","value":"CONDITIONAL — official source field-level review: Multiple Inboxes Live chat and SMS WhatsApp, Instagram, and Messenger Multiple knowledge bases One basic SLA policy Basic workflows Unlimited tags and saved replies AI Inbox assistant","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:58:27.875Z","validUntil":"2027-02-28T05:58:28.569Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Multiple Inboxes Live chat and SMS WhatsApp, Instagram, and Messenger Multiple knowledge bases One basic SLA policy Basic workflows Unlimited tags and saved replies AI Inbox assistant","sources":[{"id":"phase3-src-8763543f8b52a985f97f5b061eee0f84","title":"Help Scout official pricing source","publisher":"Help Scout","url":"https://www.helpscout.com/pricing/"}]},{"field":"deployment","value":"CONDITIONAL — official source field-level review: Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration — all with unlimited users & AI included.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:54:03.523Z","validUntil":"2027-02-28T05:54:04.202Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration — all with unlimited users & AI included.","sources":[{"id":"phase3-src-147c96ec1e1335df1eebf77279b8f183","title":"Help Scout official capabilities source","publisher":"Help Scout","url":"https://www.helpscout.com/feed.xml"}]},{"field":"enterpriseControls","value":"CONDITIONAL — official source field-level review: Unlimited workflows Unlimited SLA policies Multiple routing types SSO/SAML HIPAA compliance","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:58:27.875Z","validUntil":"2027-02-28T05:58:29.035Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Unlimited workflows Unlimited SLA policies Multiple routing types SSO/SAML HIPAA compliance","sources":[{"id":"phase3-src-8763543f8b52a985f97f5b061eee0f84","title":"Help Scout official pricing source","publisher":"Help Scout","url":"https://www.helpscout.com/pricing/"}]},{"field":"privacyDataPolicy","value":"CONDITIONAL — official source field-level review: We follow industry-standard security practices that keep your customer data protected and adhere to relevant privacy regulations.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:53:18.578Z","validUntil":"2027-02-28T05:53:19.708Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"We follow industry-standard security practices that keep your customer data protected and adhere to relevant privacy regulations.","sources":[{"id":"phase3-src-af9c3fe62cf317f874bc6b9a0cb20c0b","title":"Help Scout official pricing source","publisher":"Help Scout","url":"https://www.helpscout.com/company/legal/security/"}]},{"field":"integrations","value":"CONDITIONAL — official source field-level review: Integrations Access to 100+ apps Connect Help Scout to other web services your business depends on.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T05:58:27.875Z","validUntil":"2027-02-28T05:58:29.502Z","assertionState":"conditional","scope":"official source field-level review","normalizedValue":"Integrations Access to 100+ apps Connect Help Scout to other web services your business depends on.","sources":[{"id":"phase3-src-8763543f8b52a985f97f5b061eee0f84","title":"Help Scout official pricing source","publisher":"Help Scout","url":"https://www.helpscout.com/pricing/"}]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-06-28","validUntil":"2026-07-28T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-06-28","validUntil":"2026-07-28T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":6,"sourceBacked":6,"executionVerified":0,"unverified":2,"total":8,"coverage":0.75},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}