{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a766cde71626b9048b2b368","type":"ai_agent","name":"LivePerson","slug":"liveperson","provider":"liveperson.com","canonicalUrl":"https://agenova.io/agents/liveperson","updatedAt":"2026-09-07T00:24:21.317Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":null,"status":"active"},"summary":"Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.","identity":{"state":"unverified","lastVerifiedAt":"2026-08-05"},"facts":[{"field":"pricing","value":"CONDITIONAL — quote-based plans and channel fees: Offers Bronze, Silver and Gold plans by quote with no general service fees stated; X carries additional fees, SMS/phone-number costs are separate, and messaging channel charges include provider rates plus a 15% handling fee.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:54:42.458Z","validUntil":"2027-02-28T17:54:42.681Z","assertionState":"conditional","scope":"quote-based plans and channel fees","normalizedValue":"Offers Bronze, Silver and Gold plans by quote with no general service fees stated; X carries additional fees, SMS/phone-number costs are separate, and messaging channel charges include provider rates plus a 15% handling fee.","sources":[{"id":"phase3-src-5e6c920304a43927777a1ead212185aa","title":"LivePerson official integrations source","publisher":"LivePerson","url":"https://www.liveperson.com/pricing/"}]},{"field":"capabilities","value":"YES — integration-enabled conversational workflows: Embeds a unified agent workspace in CRMs, synchronizes customer data bidirectionally, retrieves CMS content for agents/bots, personalizes conversations and runs event-driven custom functions.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:56:26.527Z","validUntil":"2027-02-28T17:56:26.744Z","assertionState":"yes","scope":"integration-enabled conversational workflows","normalizedValue":"Embeds a unified agent workspace in CRMs, synchronizes customer data bidirectionally, retrieves CMS content for agents/bots, personalizes conversations and runs event-driven custom functions.","sources":[{"id":"phase3-src-ff40840782461a77e79d8d4cfdf3c63b","title":"LivePerson official integrations source","publisher":"LivePerson","url":"https://www.liveperson.com/products/integrations/"}]},{"field":"deployment","value":"YES — hosted custom functions: Supports deploying custom functions to LivePerson-hosted infrastructure and exposing them to a LivePerson account.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:54:43.437Z","validUntil":"2027-02-28T17:54:43.649Z","assertionState":"yes","scope":"hosted custom functions","normalizedValue":"Supports deploying custom functions to LivePerson-hosted infrastructure and exposing them to a LivePerson account.","sources":[{"id":"phase3-src-5e6c920304a43927777a1ead212185aa","title":"LivePerson official integrations source","publisher":"LivePerson","url":"https://www.liveperson.com/pricing/"}]},{"field":"enterpriseControls","value":"YES — enterprise security and resilience: Maintains internal and independent vulnerability testing, disaster-recovery/business-continuity plans, yearly data-center audits, and states SOC 2+HIPAA, ISO 27001, PCI DSS 4.0, GDPR, SOX and HITRUST alignment or coverage.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:58:00.754Z","validUntil":"2027-02-28T17:58:00.970Z","assertionState":"yes","scope":"enterprise security and resilience","normalizedValue":"Maintains internal and independent vulnerability testing, disaster-recovery/business-continuity plans, yearly data-center audits, and states SOC 2+HIPAA, ISO 27001, PCI DSS 4.0, GDPR, SOX and HITRUST alignment or coverage.","sources":[{"id":"phase3-src-04ae5b741f767ebd61edbfa816f7bc85","title":"LivePerson official privacyDataPolicy source","publisher":"LivePerson","url":"https://www.liveperson.com/resources/security/"}]},{"field":"privacyDataPolicy","value":"YES — data protection: Offers data masking and encryption at rest plus firewalls, ACLs, load balancers and DDoS protection; states GDPR compliance and HIPAA BAA support.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:58:01.217Z","validUntil":"2027-02-28T17:58:01.431Z","assertionState":"yes","scope":"data protection","normalizedValue":"Offers data masking and encryption at rest plus firewalls, ACLs, load balancers and DDoS protection; states GDPR compliance and HIPAA BAA support.","sources":[{"id":"phase3-src-04ae5b741f767ebd61edbfa816f7bc85","title":"LivePerson official privacyDataPolicy source","publisher":"LivePerson","url":"https://www.liveperson.com/resources/security/"}]},{"field":"integrations","value":"YES — Integration Hub: Integrates with Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google CCAI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce and QuickBooks, with APIs and event-driven functions.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-01T17:56:26.993Z","validUntil":"2027-02-28T17:56:27.221Z","assertionState":"yes","scope":"Integration Hub","normalizedValue":"Integrates with Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google CCAI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce and QuickBooks, with APIs and event-driven functions.","sources":[{"id":"phase3-src-ff40840782461a77e79d8d4cfdf3c63b","title":"LivePerson official integrations source","publisher":"LivePerson","url":"https://www.liveperson.com/products/integrations/"}]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-08-05","validUntil":"2026-09-04T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-08-05","validUntil":"2026-09-04T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":6,"sourceBacked":6,"executionVerified":0,"unverified":2,"total":8,"coverage":0.75},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}