{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a4fd63bbcb54a9328faed0b","type":"ai_agent","name":"Neople","slug":"neople","provider":"neople.io","canonicalUrl":"https://agenova.io/agents/neople","updatedAt":"2026-09-07T00:23:52.317Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":{"slug":"customer-support","name":"Customer Support","version":"ade-1a.v1"},"status":"active"},"summary":"Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.","identity":{"state":"unverified","lastVerifiedAt":"2026-07-09"},"facts":[{"field":"pricing","value":"YES — official published pricing: Basic starts at €1,500/month billed yearly with 25,000 tickets/year; Professional starts at €4,500/month billed yearly with 50,000 tickets/year; Enterprise is custom-priced.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:06:46.163Z","validUntil":"2027-03-01T01:06:46.387Z","assertionState":"yes","scope":"official published pricing","normalizedValue":"Basic starts at €1,500/month billed yearly with 25,000 tickets/year; Professional starts at €4,500/month billed yearly with 50,000 tickets/year; Enterprise is custom-priced.","sources":[{"id":"phase3-src-188c702c2b72d28b34d7d945e110d17a","title":"Neople official executionReliability source","publisher":"Neople","url":"https://www.neople.io/pricing"}]},{"field":"capabilities","value":"YES — customer support automation: Neople supports workflow setup and customer-ticket automation, with managed optimization available on higher plans.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:06:46.672Z","validUntil":"2027-03-01T01:06:46.889Z","assertionState":"yes","scope":"customer support automation","normalizedValue":"Neople supports workflow setup and customer-ticket automation, with managed optimization available on higher plans.","sources":[{"id":"phase3-src-188c702c2b72d28b34d7d945e110d17a","title":"Neople official executionReliability source","publisher":"Neople","url":"https://www.neople.io/pricing"}]},{"field":"deployment","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-09","validUntil":"2026-08-08T00:00:00.000Z","assertionState":"unknown","scope":"documented product surfaces and deployment conditions","normalizedValue":null,"sources":[]},{"field":"enterpriseControls","value":"YES — customer data governance: Neople acts as data processor, the customer organization as controller, under a data processing agreement.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:07:39.481Z","validUntil":"2027-03-01T01:07:39.717Z","assertionState":"yes","scope":"customer data governance","normalizedValue":"Neople acts as data processor, the customer organization as controller, under a data processing agreement.","sources":[{"id":"phase3-src-87019dd999a039f39403b6e559848c47","title":"Neople official integrations source","publisher":"Neople","url":"https://www.neople.io/privacy-policy"}]},{"field":"privacyDataPolicy","value":"YES — Neople services and platform: Official privacy policy describes GDPR compliance, controller/processor roles, personal-data categories, legal grounds, and purposes.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:07:39.982Z","validUntil":"2027-03-01T01:07:40.280Z","assertionState":"yes","scope":"Neople services and platform","normalizedValue":"Official privacy policy describes GDPR compliance, controller/processor roles, personal-data categories, legal grounds, and purposes.","sources":[{"id":"phase3-src-87019dd999a039f39403b6e559848c47","title":"Neople official integrations source","publisher":"Neople","url":"https://www.neople.io/privacy-policy"}]},{"field":"integrations","value":"YES — work-environment and messaging integrations: Neople uses plugins installed in customer work environments and supports conversations through messaging channels.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:07:40.558Z","validUntil":"2027-03-01T01:07:42.145Z","assertionState":"yes","scope":"work-environment and messaging integrations","normalizedValue":"Neople uses plugins installed in customer work environments and supports conversations through messaging channels.","sources":[{"id":"phase3-src-87019dd999a039f39403b6e559848c47","title":"Neople official integrations source","publisher":"Neople","url":"https://www.neople.io/privacy-policy"}]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-09","validUntil":"2026-08-08T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-07-09","validUntil":"2026-08-08T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":5,"sourceBacked":5,"executionVerified":0,"unverified":3,"total":8,"coverage":0.625},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}