{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a355a2a83fc8a6017826abc","type":"ai_agent","name":"NICE CXone","slug":"nice-cxone","provider":"nice.com","canonicalUrl":"https://agenova.io/agents/nice-cxone","updatedAt":"2026-09-07T00:22:41.106Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":{"slug":"customer-support","name":"Customer Support","version":"ade-1a.v1"},"status":"active"},"summary":"Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.","identity":{"state":"unverified","lastVerifiedAt":"2026-06-28"},"facts":[{"field":"pricing","value":"YES — published CXone packages: Core suites range from $110 to $249 per agent/month, with Ultimate also listing $0.25/session; industry packages are $249 per agent/month plus $0.25/session, and Government starts at $2 per consumer/year. Pricing is usage-based and tiered, billed monthly in arrears.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:31:56.323Z","validUntil":"2027-03-01T01:31:56.543Z","assertionState":"yes","scope":"published CXone packages","normalizedValue":"Core suites range from $110 to $249 per agent/month, with Ultimate also listing $0.25/session; industry packages are $249 per agent/month plus $0.25/session, and Government starts at $2 per consumer/year. Pricing is usage-based and tiered, billed monthly in arrears.","sources":[{"id":"phase3-src-0c6279b1e6935705713901c99d0be6ae","title":"NICE CXone official integrations source","publisher":"NICE CXone","url":"https://www.nice.com/pricing"}]},{"field":"capabilities","value":"YES — enterprise CX AI platform: The platform is described as operating AI across customer journeys, workflows, human and AI agents, automating routine work, providing real-time employee intelligence, and orchestrating outcomes across systems.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:34:08.140Z","validUntil":"2027-03-01T01:34:08.382Z","assertionState":"yes","scope":"enterprise CX AI platform","normalizedValue":"The platform is described as operating AI across customer journeys, workflows, human and AI agents, automating routine work, providing real-time employee intelligence, and orchestrating outcomes across systems.","sources":[{"id":"phase3-src-775435b99766afd8fd86d7b32d77ff8a","title":"NICE CXone official capabilities source","publisher":"NICE CXone","url":"https://www.nice.com/resources/one-platform-every-experience-the-ai-platform-built-to-operate-customer-experience-at-enterprise-scale"}]},{"field":"deployment","value":"YES — CXone platform architecture: CXone uses a modular cloud-native architecture on an extensible cloud foundation and states resilient multi-region performance.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:32:48.162Z","validUntil":"2027-03-01T01:32:48.377Z","assertionState":"yes","scope":"CXone platform architecture","normalizedValue":"CXone uses a modular cloud-native architecture on an extensible cloud foundation and states resilient multi-region performance.","sources":[{"id":"phase3-src-5485c24741760d84dc03e6fcff366092","title":"NICE CXone official integrations source","publisher":"NICE CXone","url":"https://www.nice.com/products/cxone"}]},{"field":"enterpriseControls","value":"YES — enterprise security and AI governance: CXone provides sovereign-ready infrastructure, global compliance, encrypted data and communications, secure storage, AI governance, observability and continuous monitoring.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:32:48.631Z","validUntil":"2027-03-01T01:32:48.833Z","assertionState":"yes","scope":"enterprise security and AI governance","normalizedValue":"CXone provides sovereign-ready infrastructure, global compliance, encrypted data and communications, secure storage, AI governance, observability and continuous monitoring.","sources":[{"id":"phase3-src-5485c24741760d84dc03e6fcff366092","title":"NICE CXone official integrations source","publisher":"NICE CXone","url":"https://www.nice.com/products/cxone"}]},{"field":"privacyDataPolicy","value":"YES — CXone data protection: CXone states encrypted communications and secure data storage, continuous monitoring, GDPR and FedRAMP support, and sovereign-data support.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:32:49.106Z","validUntil":"2027-03-01T01:32:49.320Z","assertionState":"yes","scope":"CXone data protection","normalizedValue":"CXone states encrypted communications and secure data storage, continuous monitoring, GDPR and FedRAMP support, and sovereign-data support.","sources":[{"id":"phase3-src-5485c24741760d84dc03e6fcff366092","title":"NICE CXone official integrations source","publisher":"NICE CXone","url":"https://www.nice.com/products/cxone"}]},{"field":"integrations","value":"YES — enterprise systems and AI tools: CXone integrates through APIs and prebuilt connectors with CRM, ERP, WFM, automation and legacy systems; supported examples include Salesforce, SharePoint, Zendesk, Confluence, virtual agents, and custom agent-assist endpoints.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T01:32:49.573Z","validUntil":"2027-03-01T01:32:49.787Z","assertionState":"yes","scope":"enterprise systems and AI tools","normalizedValue":"CXone integrates through APIs and prebuilt connectors with CRM, ERP, WFM, automation and legacy systems; supported examples include Salesforce, SharePoint, Zendesk, Confluence, virtual agents, and custom agent-assist endpoints.","sources":[{"id":"phase3-src-5485c24741760d84dc03e6fcff366092","title":"NICE CXone official integrations source","publisher":"NICE CXone","url":"https://www.nice.com/products/cxone"}]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-06-28","validUntil":"2026-07-28T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-06-28","validUntil":"2026-07-28T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":6,"sourceBacked":6,"executionVerified":0,"unverified":2,"total":8,"coverage":0.75},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}