{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a457acbf2513112f8464f0b","type":"ai_agent","name":"Observe.AI","slug":"observe-ai","provider":"observe.ai","canonicalUrl":"https://agenova.io/agents/observe-ai","updatedAt":"2026-09-07T00:22:57.494Z","category":{"name":"Customer operations","slug":"customer-operations"},"purposeCategory":null,"status":"active"},"summary":"Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.","identity":{"state":"unverified","lastVerifiedAt":"2026-07-01"},"facts":[{"field":"pricing","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-01","validUntil":"2026-07-31T00:00:00.000Z","assertionState":"unknown","scope":"documented pricing model and plan conditions","normalizedValue":null,"sources":[]},{"field":"capabilities","value":"YES — AI security and governance: Observe.AI supports on-policy execution, input guardrails, alert/block/escalation, human approvals, audited recommendations, versioning/rollback/evaluations, sensitive-data redaction and secure SDLC controls.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:09:07.852Z","validUntil":"2027-03-01T02:09:08.065Z","assertionState":"yes","scope":"AI security and governance","normalizedValue":"Observe.AI supports on-policy execution, input guardrails, alert/block/escalation, human approvals, audited recommendations, versioning/rollback/evaluations, sensitive-data redaction and secure SDLC controls.","sources":[{"id":"phase3-src-27e422419f4d784b7e4c7a60da24f773","title":"Observe.AI official executionReliability source","publisher":"Observe.AI","url":"https://www.observe.ai/trust"}]},{"field":"deployment","value":"YES — secure data deployment: Observe.AI supports secure voice/chat ingest with pre-model PCI/PII/PHI redaction and data residency/storage in the U.S., Canada, EU and Australia.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:09:08.312Z","validUntil":"2027-03-01T02:09:08.518Z","assertionState":"yes","scope":"secure data deployment","normalizedValue":"Observe.AI supports secure voice/chat ingest with pre-model PCI/PII/PHI redaction and data residency/storage in the U.S., Canada, EU and Australia.","sources":[{"id":"phase3-src-27e422419f4d784b7e4c7a60da24f773","title":"Observe.AI official executionReliability source","publisher":"Observe.AI","url":"https://www.observe.ai/trust"}]},{"field":"enterpriseControls","value":"YES — enterprise governance: Controls include SSO/MFA, granular RBAC, BYOK/KYOK, human approvals, versioned/exportable audit trails, configurable retention and policy-based alert/block/escalation.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:09:08.767Z","validUntil":"2027-03-01T02:09:08.991Z","assertionState":"yes","scope":"enterprise governance","normalizedValue":"Controls include SSO/MFA, granular RBAC, BYOK/KYOK, human approvals, versioned/exportable audit trails, configurable retention and policy-based alert/block/escalation.","sources":[{"id":"phase3-src-27e422419f4d784b7e4c7a60da24f773","title":"Observe.AI official executionReliability source","publisher":"Observe.AI","url":"https://www.observe.ai/trust"}]},{"field":"privacyDataPolicy","value":"YES — AI data handling: Model use is inference-only, customer data is not shared across customers, retention/export/delete is configurable, data is encrypted and sensitive fields are redacted pre-model.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:09:09.237Z","validUntil":"2027-03-01T02:09:09.448Z","assertionState":"yes","scope":"AI data handling","normalizedValue":"Model use is inference-only, customer data is not shared across customers, retention/export/delete is configurable, data is encrypted and sensitive fields are redacted pre-model.","sources":[{"id":"phase3-src-27e422419f4d784b7e4c7a60da24f773","title":"Observe.AI official executionReliability source","publisher":"Observe.AI","url":"https://www.observe.ai/trust"}]},{"field":"integrations","value":"YES — enterprise integrations: Observe.AI provides 250+ connectors for CRM, CCaaS, BI, data lakes, marketing, knowledge, telephony/chat, communications, project management, HRIS and ticketing, plus open APIs and MCP for other systems.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:06:05.322Z","validUntil":"2027-03-01T02:06:05.548Z","assertionState":"yes","scope":"enterprise integrations","normalizedValue":"Observe.AI provides 250+ connectors for CRM, CCaaS, BI, data lakes, marketing, knowledge, telephony/chat, communications, project management, HRIS and ticketing, plus open APIs and MCP for other systems.","sources":[{"id":"phase3-src-6219106e6971a9fe6ad09b49fadadce6","title":"Observe.AI official integrations source","publisher":"Observe.AI","url":"https://www.observe.ai/platform/integrations"}]},{"field":"regionalAvailability","value":"CONDITIONAL — data residency: Data residency/storage is supported in the United States, Canada, European Union and Australia.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-02T02:09:09.706Z","validUntil":"2027-03-01T02:09:09.910Z","assertionState":"conditional","scope":"data residency","normalizedValue":"Data residency/storage is supported in the United States, Canada, European Union and Australia.","sources":[{"id":"phase3-src-27e422419f4d784b7e4c7a60da24f773","title":"Observe.AI official executionReliability source","publisher":"Observe.AI","url":"https://www.observe.ai/trust"}]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-07-01","validUntil":"2026-07-31T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":6,"sourceBacked":6,"executionVerified":0,"unverified":2,"total":8,"coverage":0.75},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}