{"schemaVersion":"agenova.agent-machine-projection.v4","entity":{"id":"agentic-index:6a4ce7ccd68903887ddb7734","type":"ai_agent","name":"Serval","slug":"serval","provider":"serval.com","canonicalUrl":"https://agenova.io/agents/serval","updatedAt":"2026-09-07T00:23:08.617Z","category":{"name":"Workflow automation","slug":"workflow"},"purposeCategory":null,"status":"active"},"summary":"Serval is recorded as a workflow automation product from serval.com. Accepted official evidence describes its work this way: Automatically classifies, diagnoses, and resolves IT tickets using an LLM-native reasoning engine.","identity":{"state":"unverified","lastVerifiedAt":"2026-07-07"},"facts":[{"field":"pricing","value":"YES — Serval ITSM software: Uses one platform fee; the page does not publish a numeric amount.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-06T14:47:24.857Z","validUntil":"2027-03-05T14:47:24.915Z","assertionState":"yes","scope":"Serval ITSM software","normalizedValue":"Uses one platform fee; the page does not publish a numeric amount.","sources":[{"id":"phase3-src-2db0fcfb29d20f1485f778e46e48a6f8","title":"Serval official executionReliability source","publisher":"Serval","url":"https://www.serval.com/pricing"}]},{"field":"capabilities","value":"YES — ITSM: Automatically classifies, diagnoses, and resolves IT tickets using an LLM-native reasoning engine.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-06T14:47:24.995Z","validUntil":"2027-03-05T14:47:25.052Z","assertionState":"yes","scope":"ITSM","normalizedValue":"Automatically classifies, diagnoses, and resolves IT tickets using an LLM-native reasoning engine.","sources":[{"id":"phase3-src-2db0fcfb29d20f1485f778e46e48a6f8","title":"Serval official executionReliability source","publisher":"Serval","url":"https://www.serval.com/pricing"}]},{"field":"deployment","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-07","validUntil":"2026-08-06T00:00:00.000Z","assertionState":"unknown","scope":"documented product surfaces and deployment conditions","normalizedValue":null,"sources":[]},{"field":"enterpriseControls","value":"YES — access management: Supports just-in-time access with automated deprovisioning, configurable policies, and approval workflows.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-06T14:47:25.127Z","validUntil":"2027-03-05T14:47:25.180Z","assertionState":"yes","scope":"access management","normalizedValue":"Supports just-in-time access with automated deprovisioning, configurable policies, and approval workflows.","sources":[{"id":"phase3-src-2db0fcfb29d20f1485f778e46e48a6f8","title":"Serval official executionReliability source","publisher":"Serval","url":"https://www.serval.com/pricing"}]},{"field":"privacyDataPolicy","value":"YES — Serval services covered by the privacy notice: Collects personal information supplied by users, collected automatically through service use, and received from third-party sources, subject to the stated notice.","state":"source_backed","evidenceState":"source_backed","gap":null,"observedAt":"2026-09-06T14:46:59.831Z","validUntil":"2027-03-05T14:46:59.890Z","assertionState":"yes","scope":"Serval services covered by the privacy notice","normalizedValue":"Collects personal information supplied by users, collected automatically through service use, and received from third-party sources, subject to the stated notice.","sources":[{"id":"phase3-src-d5baaff61238ea2339de243aa46f2fa7","title":"Serval official privacyDataPolicy source","publisher":"Serval","url":"https://www.serval.com/legal/privacy"}]},{"field":"integrations","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-07","validUntil":"2026-08-06T00:00:00.000Z","assertionState":"unknown","scope":"documented first-party and named third-party integrations","normalizedValue":null,"sources":[]},{"field":"regionalAvailability","value":"No directly supporting official source has passed field-level review.","state":"unknown","evidenceState":"unknown","gap":"intelligence","observedAt":"2026-07-07","validUntil":"2026-08-06T00:00:00.000Z","assertionState":"unknown","scope":"named market eligibility; reachability alone is not support","normalizedValue":null,"sources":[]},{"field":"executionReliability","value":"No publication-approved execution evidence is available for this Agent.","state":"unknown","evidenceState":"unknown","gap":"execution_evidence","observedAt":"2026-07-07","validUntil":"2026-08-06T00:00:00.000Z","assertionState":"unknown","scope":"condition-scoped Agenova execution evidence","normalizedValue":null,"sources":[]}],"evidenceCoverage":{"reliable":4,"sourceBacked":4,"executionVerified":0,"unverified":4,"total":8,"coverage":0.5},"provenance":{"policy":"official-source facts remain attributable; absent vendor statements are not negative claims","generatedFrom":"the same published Fact and accepted Evidence reader used by the public Agent profile"}}