Cendra

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Cendra, formerly Botel, is an AI powered guest communication and property operations platform for hospitality operators, from short term rentals and vacation rentals to hotels, hostels, corporate housing, and luxury villas. It connects to a property management system and communication channels, then deploys AI agents trained on the operator's own property data, house rules, and local recommendations. Configurable agents respond to guest inquiries 24 hours a day across WhatsApp, email, and the major booking channels from a single unified inbox, handling check in instructions, amenity questions, and special requests, and automatically identifying upsell opportunities such as gap nights, early check ins, and late check outs. Beyond messaging, Cendra automates operations by detecting issues and routing tasks to the right team and by supporting maintenance and cleaning workflows with predictive scheduling. Property managers keep full visibility and control through a human in the loop copilot interface with smart escalation, so the AI handles routine questions and notifies a person only when human attention is needed, and a Sandbox lets operators test the agent against common scenarios before going live. Cendra syncs properties, reservations, pricing, and guest details in real time and works with 45 to 50 plus property management systems.