Five9

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Five9 is a cloud native Intelligent CX Platform, in market since 2001 and powering contact centers for more than 3,500 enterprises across 140 plus countries. Its Genius AI suite has evolved from Intelligent Virtual Agents to agentic self service: the June 2026 release of Voice AI Agents runs on a purpose built architecture designed for the agentic era, built to reason, take action and resolve customer requests, and powered by a harness that enables autonomous workflows through coordinated multi agent orchestration where specialized agents work together across complex, multi step journeys. An Agentic Experience Engine understands intent in real time, accesses data across systems and orchestrates personalized, goal driven journeys, while generative AI and retrieval augmented generation surface trusted answers from customer knowledge assets. A defining control is the dial of trust: businesses adjust autonomy from fully scripted (for regulated industries like banking and healthcare) up to high trust, where large language models manage multi step conversations and call APIs, always with friction free handoff to live agents. AI Agent Studio provides a unified environment to build, test, deploy and monitor Voice AI Agents, and a Trust and Governance layer plus robust reporting give regulated enterprises granular visibility and control.