Futwork

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Futwork is India's Voice AI contact centre platform, deploying human like Voice AI agents for enterprise inbound and outbound calls across customer support and sales, with more than 10 million monthly conversations and cited support cost savings of 34 percent. Teams design agents in Futwork's VoiceFlow tool, choose from multiple foundation models to fit the use case, scale, and performance needs, and run long, multi turn conversations with seamless language switching for regional languages. An observability layer surfaces key call metrics, fine tuning suggestions, latency data, and hallucination and guardrail breaches, while end to end analytics give full visibility into conversation flows, drop offs, funnel insights, and agent performance. Human oversight is built in through VoiceWatch, a pre trained human in the loop layer that handles complex workflows so no opportunity is lost, and forward deployed engineers help customers go live with a working agent in about 7 days using ready to go agents fine tuned for their use cases. Before launch, teams run simulated tests and A/B testing to find edge cases and context gaps, then continuously fine tune agents to drive high containment rates. Futwork integrates with 50 plus platforms, top CRMs, and telephony providers and offers an API to queue and trigger calls from a CRM or database, and it publishes usage based per minute pricing, with a consumer facing agent, Aira AI, going live in days at regional language support. The company is ISO 27001 certified and serves verticals including BFSI, e commerce, and education.