Glia

Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.

Glia is a customer interaction platform built specifically for banks, credit unions, and insurers, unifying voice, digital messaging, video, and AI so a customer conversation can move across channels without losing context. Founded in 2012 in New York as SaleMove by Dan Michaeli, Justin DiPietro, and Carlos Paniagua, and rebranded Glia in 2019, the company has raised about one hundred fifty two million dollars, reaching a one billion dollar valuation with its forty five million dollar Series D in March 2022 led by Insight Partners. It has partnered with more than five hundred financial institutions, facilitated over ten billion interactions, and strengthened its banking AI by acquiring conversational AI company Finn AI in 2022. The heart of the platform is a ChannelLess architecture that lets a customer shift from chat to voice to video without reauthenticating or repeating their issue, which Glia pairs with Glia Cortex, a responsible AI layer purpose built for financial services. Cortex spans Customer AI, with a Glia Virtual Assistant that automates up to sixty percent of interactions across phone and digital, Agent AI that raises representative productivity by more than twenty percent, and Manager AI that scans interactions and generates insights on demand. Glia Voice handles more than a thousand banking tasks out of the box with low latency, Glia AI Outreach runs automated outbound voice and SMS campaigns to grow deposits and reduce delinquencies, and every AI assistant is grounded in a Glia Knowledge Bank of institution approved answers so it only says what the bank has sanctioned. Glia treats its AI like a capable intern that is never left unsupervised, keeping a human within easy reach at every step, and it markets a predictable pricing model with no metering on seats, minutes, or AI usage. Because everything is engineered for regulated banking, from core and online banking integrations to compliance and approved knowledge, it fits community and regional institutions that want to leave legacy contact center platforms behind. For a bank, credit union, or insurer that wants a single AI powered interaction platform tuned to financial services, Glia is a category leading option; a general business outside financial services will find it narrower than a horizontal customer support tool.