Konvo

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Konvo is an AI customer support platform purpose-built for eCommerce. Rather than a traditional helpdesk that adds AI as a feature to help human agents clear tickets, Konvo lets a merchant build and manage its own AI Agent that does the work: the agent acts, reasons, and follows complex processes, executing actions like order changes, exchanges and returns, order tracking and edits, subscription management, courier-incident handling, and product recommendations, all while maintaining the brand's tone and persona. It works across WhatsApp, LiveChat, email, Instagram, on-site chat, and voice through a multichannel inbox that runs alongside the team with zero switching costs, or plugs into an existing helpdesk. The agent alerts staff when it needs more information and hands conversations to humans when needed, and AI-driven insights uncover hidden opportunities and flag missing information so it keeps improving. Konvo customers automate on average 70-80% of support tickets and are typically live in under a week, with a dedicated Conversational AI Expert guiding onboarding and ongoing optimization. Distributed heavily through Shopify with connectors to Klaviyo, Gorgias, Zendesk, Salesforce, and Freshdesk, Konvo is primarily an eCommerce support and engagement platform whose agents also operate over voice, so the Index lists it under customer support with voice as a secondary surface.