YES — official published pricing: Basic starts at €1,500/month billed yearly with 25,000 tickets/year; Professional starts at €4,500/month billed yearly with 50,000 tickets/year; Enterprise is custom-priced.
Source-BackedNeople official executionReliability sourceN
Evidence-backed profile summary
Agenova records Neople as a customer operations product from neople.io. Accepted capability evidence: Neople supports workflow setup and customer-ticket automation, with managed optimization available on higher plans. Accepted availability evidence: Basic starts at €1,500/month billed yearly with 25,000 tickets/year; Professional starts at €4,500/month billed yearly with 50,000 tickets/year; Enterprise is custom-priced.
- Category
- Customer operations
- Purpose taxonomy
- Customer Support (ade-1a.v1)
- Pricing
- Paid
- Deployment
- Cloud
- Source freshness
- Attention required
- Evidence coverage
- 5 of 8 fields
- Execution status
- No published execution evidence
- Last assessed
- 2026-07-09
- Last source scan
- 2026-09-02
- Last material change
- No accepted change recorded
Canonical Agent entity
What is Neople?
Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.
Neople builds AI digital coworkers for customer support that handle repetitive, high volume service work so human agents can focus on complex cases. Each Neople, given a name like Frits or Stev, is an adaptive agent that works across the customer's entire tech stack, supports more than 60 languages, and connects with more than 60 tools. The product evolved from response suggestions to fully automated ticket responses and actions across multiple systems, with a conversational workflow builder that lets non technical users compose automations. Its retrieval system dynamically selects semantic, keyword, or hybrid search with document type specific embedding and confidence scoring, and answers are grounded only in the customer's own knowledge base. Production evaluation loops detect hallucinations and check action implications before a reply is ever sent, and low confidence replies are flagged and escalated to human agents. Neople Studio gives teams a control center to train, manage, and optimize their coworker, trace every action and decision, and preview and test workflows before going live. Neople is based in the Netherlands and serves around 200 customers, primarily in ecommerce.
Evidence boundary
What is verified—and what remains unknown.
Source-backed now
- PricingBasic starts at €1,500/month billed yearly with 25,000 tickets/year; Professional starts at €4,500/month billed yearly with 50,000 tickets/year; Enterprise is custom-priced.
- CapabilitiesNeople supports workflow setup and customer-ticket automation, with managed optimization available on higher plans.
- Enterprise controlsNeople acts as data processor, the customer organization as controller, under a data processing agreement.
- Privacy & data policyOfficial privacy policy describes GDPR compliance, controller/processor roles, personal-data categories, legal grounds, and purposes.
- IntegrationsNeople uses plugins installed in customer work environments and supports conversations through messaging channels.
Not yet verified
- DeploymentNo accepted public source currently supports this field.
- Regional availabilityNo accepted public source currently supports this field.
- Execution reliabilityNo publication-approved execution evidence.
Decision readiness
Evidence coverage: 63%
5 of 8 decision fields supported. Evidence coverage is not a product score.
- Source-Backed
- 5
- Execution-Verified
- 0
- Intelligence Gap
- 2
- Execution Evidence Gap
- 1
FieldCurrent answerEvidence stateSourceLast assessed
YES — customer support automation: Neople supports workflow setup and customer-ticket automation, with managed optimization available on higher plans.
Source-BackedNeople official executionReliability sourceNo directly supporting official source has passed field-level review.
UnverifiedIntelligence GapNo accepted sourceYES — customer data governance: Neople acts as data processor, the customer organization as controller, under a data processing agreement.
Source-BackedNeople official integrations sourceYES — Neople services and platform: Official privacy policy describes GDPR compliance, controller/processor roles, personal-data categories, legal grounds, and purposes.
Source-BackedNeople official integrations sourceYES — work-environment and messaging integrations: Neople uses plugins installed in customer work environments and supports conversations through messaging channels.
Source-BackedNeople official integrations sourceNo directly supporting official source has passed field-level review.
UnverifiedIntelligence GapNo accepted sourceNo publication-approved execution evidence is available for this Agent.
UnverifiedExecution Evidence GapNo accepted sourceEvaluation status
Execution status: No published execution evidence
Documented product facts and Source-Backed claims do not establish execution quality or performance. Only publication-approved execution evidence can create an Execution-Verified state.
Product facts and market availability
Known facts, with boundaries visible.
- Pricing
- PaidProduct record
- Deployment
- CloudProduct record
- Languages
- English
- Provider-listed markets
- GlobalProvider-listed; not verified availability
- Independently verified availability
- Unverified
- Access requirements
- Not recorded
- Payment access
- Not verified
- Network dependency
- Not verified
- Integrations
- YES — work-environment and messaging integrations: Neople uses plugins installed in customer work environments and supports conversations through messaging channels.Source-Backed
Capability intelligence · Evidence-aware, not a ranking
Capabilities and evidence
Documented product intelligence is not execution evidence or a performance claim. No publication-approved Execution-Verified edge appears unless its governed evidence passes.
No evidence-qualified capability edge is published for this profile. Provider-listed labels are not promoted as verified capabilities.
View full evidence audit9 audited fields · default collapsed
Identity
Unverified · 0 matching sources · 2026-07-09No accepted supporting source is recorded for this field.
Version
Unverified · 0 matching sources · 2026-07-09No accepted supporting source is recorded for this field.
Capabilities
Source-Backed · 1 matching source · 2026-09-02T01:06:46.672ZSourceSupportsEvidence stateLast checked
Neople · Neople official executionReliability sourcecapabilitiesSource-Backed2026-09-02T01:06:46.672Z
Pricing
Source-Backed · 1 matching source · 2026-09-02T01:06:46.163ZSourceSupportsEvidence stateLast checked
Deployment
Unverified · 0 matching sources · 2026-07-09No accepted supporting source is recorded for this field.
Enterprise controls
Source-Backed · 1 matching source · 2026-09-02T01:07:39.481ZSourceSupportsEvidence stateLast checked
Neople · Neople official integrations sourceEnterprise controlsSource-Backed2026-09-02T01:07:39.481Z
Privacy & data policy
Source-Backed · 1 matching source · 2026-09-02T01:07:39.982ZSourceSupportsEvidence stateLast checked
Neople · Neople official integrations sourcePrivacy & data policySource-Backed2026-09-02T01:07:39.982Z
Integrations
Source-Backed · 1 matching source · 2026-09-02T01:07:40.558ZSourceSupportsEvidence stateLast checked
Regional availability
Unverified · 0 matching sources · 2026-07-09No accepted supporting source is recorded for this field.
Traceable provenance
Official sources
These sources support only the fields named below. A missing source is reported as unknown, not as a negative product claim.
SourceType and providerSupportsReviewed
Neople official integrations sourceofficial policy · NeopleEnterprise controls, Privacy & data policy, Integrations
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