Robylon AI

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Robylon AI is an omnichannel customer support platform running AI agents across a web chat widget, WhatsApp, Instagram, Facebook, Telegram, Discord, email and ticketing, and voice on both phone and WhatsApp calls, holding conversation context across those channels. The agents are built to act rather than only answer: 32 named integrations span helpdesks and CRM (Zendesk, Freshworks, Intercom, Zoho, HubSpot, Salesforce, MS Dynamics, Oracle), telephony (Twilio, Exotel, Ozonetel, Knowlarity, Aircall, Amazon Connect), ecommerce (Shopify, WooCommerce, BigCommerce) and connectors (Zapier, Slack, MS Teams, Google Sheets, Jira, Notion, Confluence), with custom API integrations from the Business plan, so documented workflows include returns and refunds, payment troubleshooting, subscription and billing changes and order status. Knowledge grounding is quantified per plan, from 50 to 5,000 knowledge sources with a KB testing suite and gap clustering. Model handling is unusually explicit for this segment: a model selector and LLM fallback from Pro, and bring your own LLM at Enterprise. Commercially the AI is credit based rather than seat based, with optional human agent seats at three tiers. The company describes a deliberate AI plus human design, with expert humans reviewing edge cases under 24 hour oversight, so this is a managed layer over an agent platform rather than a purely autonomous product, and the published accuracy figures rest on that layer. Founded 2024 by Dinesh Goel (CEO, previously founder of Aasaanjobs) and Mayank Shekhar (CTO), roughly 23 people as of May 2026, engineering in Bengaluru with a San Francisco registration.