YES — AI message pricing: Includes up to 300 carried-over trial messages; pricing starts at $40 per 1,000 messages, $360 per 10,000, or $3,000 per 100,000.
Source-BackedZaapi official integrations sourceZ
Evidence-backed profile summary
Agenova records Zaapi as a customer operations product from zaapi.com. Accepted capability evidence: Includes three seats, an unlimited channel inbox and conversations, LINE broadcast, Facebook/Instagram comment management, analytics, and an AI agent. Accepted availability evidence: Includes up to 300 carried-over trial messages; pricing starts at $40 per 1,000 messages, $360 per 10,000, or $3,000 per 100,000.
- Category
- Customer operations
- Purpose taxonomy
- Pending source-backed purpose review
- Pricing
- Paid
- Deployment
- Cloud
- Source freshness
- Attention required
- Evidence coverage
- 4 of 8 fields
- Execution status
- No published execution evidence
- Last assessed
- 2026-07-10
- Last source scan
- 2026-09-06
- Last material change
- No accepted change recorded
Canonical Agent entity
What is Zaapi?
Agenova verified this product identity, but accepted official evidence is currently insufficient for specific capability, pricing, integration, deployment, privacy, or enterprise-control claims. Unverified fields remain Unknown.
Zaapi is a Southeast Asian digital commerce company (founded 2021 by Wilfried Buiron, backed by GFC, Flourish Ventures, Partech, and others with roughly 4.5 million dollars in seed funding) that provides an AI-first omnichannel customer messaging and conversational commerce platform for e-commerce sellers. It unifies customer conversations from Shopee, Lazada, TikTok Shop, Facebook, Instagram, WhatsApp, LINE OA, and website live chat into a single AI-powered inbox, pulling marketplace order and customer data directly into chat for contextual responses. A trainable AI Agent uses merchant-provided FAQs, help-center content, and historical chats to automate replies, qualify leads, triage intents, and escalate to humans when needed, while a no-code drag-and-drop Flow Builder lets teams create cross-channel automations for order confirmation, abandoned-cart follow-up, and re-engagement. A lightweight CRM consolidates chat history and purchase data into one customer view, and real-time analytics track resolution times, agent performance, ticket volume, and CSAT. Zaapi partners directly with Meta and TikTok and integrates natively with Shopify and HubSpot.
Evidence boundary
What is verified—and what remains unknown.
Source-backed now
- PricingIncludes up to 300 carried-over trial messages; pricing starts at $40 per 1,000 messages, $360 per 10,000, or $3,000 per 100,000.
- CapabilitiesIncludes three seats, an unlimited channel inbox and conversations, LINE broadcast, Facebook/Instagram comment management, analytics, and an AI agent.
- Privacy & data policyRetains personal data only as necessary for stated purposes, legal obligations, or disputes, then securely deletes or anonymizes it.
- IntegrationsPaid plan features include Shopify and HubSpot integrations.
Not yet verified
- DeploymentNo accepted public source currently supports this field.
- Enterprise controlsNo accepted public source currently supports this field.
- Regional availabilityNo accepted public source currently supports this field.
- Execution reliabilityNo publication-approved execution evidence.
Decision readiness
Evidence coverage: 50%
4 of 8 decision fields supported. Evidence coverage is not a product score.
- Source-Backed
- 4
- Execution-Verified
- 0
- Intelligence Gap
- 3
- Execution Evidence Gap
- 1
FieldCurrent answerEvidence stateSourceLast assessed
YES — Basic plan features: Includes three seats, an unlimited channel inbox and conversations, LINE broadcast, Facebook/Instagram comment management, analytics, and an AI agent.
Source-BackedZaapi official integrations sourceNo directly supporting official source has passed field-level review.
UnverifiedIntelligence GapNo accepted sourceNo directly supporting official source has passed field-level review.
UnverifiedIntelligence GapNo accepted sourceYES — personal data retention and deletion: Retains personal data only as necessary for stated purposes, legal obligations, or disputes, then securely deletes or anonymizes it.
Source-BackedZaapi official privacyDataPolicy sourceYES — paid-plan integrations: Paid plan features include Shopify and HubSpot integrations.
Source-BackedZaapi official integrations sourceNo directly supporting official source has passed field-level review.
UnverifiedIntelligence GapNo accepted sourceNo publication-approved execution evidence is available for this Agent.
UnverifiedExecution Evidence GapNo accepted sourceEvaluation status
Execution status: No published execution evidence
Documented product facts and Source-Backed claims do not establish execution quality or performance. Only publication-approved execution evidence can create an Execution-Verified state.
Product facts and market availability
Known facts, with boundaries visible.
- Pricing
- PaidProduct record
- Deployment
- CloudProduct record
- Languages
- English
- Provider-listed markets
- GlobalProvider-listed; not verified availability
- Independently verified availability
- Unverified
- Access requirements
- Not recorded
- Payment access
- Not verified
- Network dependency
- Not verified
- Integrations
- YES — paid-plan integrations: Paid plan features include Shopify and HubSpot integrations.Source-Backed
Capability intelligence · Evidence-aware, not a ranking
Capabilities and evidence
Documented product intelligence is not execution evidence or a performance claim. No publication-approved Execution-Verified edge appears unless its governed evidence passes.
No evidence-qualified capability edge is published for this profile. Provider-listed labels are not promoted as verified capabilities.
View full evidence audit9 audited fields · default collapsed
Identity
Unverified · 0 matching sources · 2026-07-10No accepted supporting source is recorded for this field.
Version
Unverified · 0 matching sources · 2026-07-10No accepted supporting source is recorded for this field.
Capabilities
Source-Backed · 1 matching source · 2026-09-06T19:13:02.598ZSourceSupportsEvidence stateLast checked
Pricing
Source-Backed · 1 matching source · 2026-09-06T19:13:02.445ZSourceSupportsEvidence stateLast checked
Deployment
Unverified · 0 matching sources · 2026-07-10No accepted supporting source is recorded for this field.
Enterprise controls
Unverified · 0 matching sources · 2026-07-10No accepted supporting source is recorded for this field.
Privacy & data policy
Source-Backed · 1 matching source · 2026-09-06T19:13:36.826ZSourceSupportsEvidence stateLast checked
Zaapi · Zaapi official privacyDataPolicy sourcePrivacy & data policySource-Backed2026-09-06T19:13:36.826Z
Integrations
Source-Backed · 1 matching source · 2026-09-06T19:13:02.756ZSourceSupportsEvidence stateLast checked
Regional availability
Unverified · 0 matching sources · 2026-07-10No accepted supporting source is recorded for this field.
Traceable provenance
Official sources
These sources support only the fields named below. A missing source is reported as unknown, not as a negative product claim.
SourceType and providerSupportsReviewed
Zaapi official integrations sourceofficial documentation · ZaapiCanonical identity or product context
Help improve Agenova